ADMINISTRATION

A team of healthcare administration staff

ADMINISTRATION

High Touch meets High Tech: Simplify benefit administration and open enrollment with a dedicated team and custom technology.

For day to day help you are supported by a core client TEAM – assigned specifically to anticipate your needs as well as the TECHNOLOGY needed to connect, protect and simplify.

MEET YOUR TEAM OF EXPERTS

  • Sr Benefit Consultant
  • Client Services Manager
  • Customer Support Specialist (C.A.R.E.)

Beyond them is another circle of expert support covering every area from consulting to customer care.

  • Regulatory Expert
  • Claims Administrator (FBS)
  • Technical Consultant
  • Chief Actuary
  • Pharmacy Director
  • Health & Productivity Director
  • Medical Director
  • Clinician
  • HRIS System Consultant

BUILDING A TEAM OF EXPERTS

What does it take to be on our team?

TECHNOLOGY THAT COMES WITH A HELPING HAND

How much help is technology that you have to configure?
Will a technology vendor care about your timeline?
Once built who manages the updates and customer support?

  • We build, and test your benefits portal, train your team, and provide ongoing updates and support
  • Your employees can easily compare plans, enroll and make updates - on their time - with our team available to help
  • A paperless enrollment means fewer no entry mistakes, pain free management and happy trees

You have more control over your benefits portal because we help you manage the experience.

 

Your Benefits Portal: R-Solution

See the powerful tracking and eligibility tools in R-Solution

My daughter is visiting from Germany. She has Foreign Service health insurance which is great on German soil – not too great here. She became extremely ill and I recalled reading somewhere that any family member could use Teledoc. When she hit the second day of a 102 – 103-degree temperature, I knew we had to get help. Of course, it never occurred to me to list her as a dependent when I was signing up and I didn’t know quite how to proceed or if it was even an option.  I gave Relph Benefit Advisors a call for some advice.

Not only did the RBA Rep give me great advice, she helped me get IMMEDIATE service from Teledoc.  That is over and above customer service. You can argue it is because we have worked together and she knows who I am, but I am going to tell you that she would have done this for any of our staff members who have Teledoc (which is a GREAT benefit anyhow – we were staring down the barrel of a couple of hundred dollars for an after hours clinic and who knows how much for an emergency room if the clinic wouldn’t see her).

You are very fortunate to have a person who understands customer service working for you in this capacity.  We are very fortunate to have a person who understands customer service assigned as our representative.

Thank you for ALL the time you invest on the topics that guide our jobs.

Margaret Fitzgerald Benefits Manager, Homestead Funding

“R-Solution provided a seamless enrollment process this year. Everything went very, very smoothly. The system is very user-friendly and easy to use.”

Tammy Slayton Director of Human Resources, Seneca-Cayuga Arc

“Evidence shows that workplace health programs have the potential to promote healthy behaviors; improve employees’ health knowledge and skills; help employees get necessary health screenings, immunizations, and follow-up care; and reduce workplace exposure to substances and hazards that can cause diseases and injury.”

United States Department of Labor

“Over the past couple of years, our Company has undergone two Department of Labor audits related to employee benefits. In both cases, Relph Benefit Advisors helped us in gathering the information and presenting to the DOL. Their expert approach and quality people made a difficult task manageable.”

Lou Bellina Director of Human Resources, Superior Plus Energy Services

“Wanted to take a minute to thank you for all your work with our renewals, open enrollment and our meetings yesterday. It is truly a pleasure to work with you and I totally appreciate your good work and professionalism.”

Luann Zaleski CEBS Benefits Manager, Hamilton College

“R-Solution provided a seamless enrollment process this year. Everything went very, very smoothly. The system is very user friendly and easy to use.”

Tammy Slayton Seneca-Cayuga Arc

“There was a certain amount of anxiety as the end of the year approached and we knew that as an organization we had to comply with the ACA reporting guidelines and deadlines.

Our minds were quickly eased. Relph Benefit Advisors did a fantastic job with the 1095-C reporting. They kept us in the know during the whole process, from the initial data file all way through to the day they were being mailed.

We could not have asked for more.”

Margaret Fitzgerald Benefits Manager, Homestead Funding

“Hi Adora, I just wanted to let you know and pass the word on to the Relph people that the enrollment web site was one of the easiest and user friendly that I have ever used. It was great not to be lost after a couple of clicks. Again thank you for all you do to make sure that we are taken care of. — Cathy Parmeter”

Adora Lester Benefits Coordinator, The Arc Madison Cortland